Frequently Asked Questions
Everything you need to know about our premium snowboards and gear.
Where are Never Summer snowboards manufactured?
Every Never Summer snowboard is handcrafted in our own factory located in Denver, Colorado, ensuring the highest quality control and construction standards in the industry.
What is the standard warranty on your boards?
We offer an industry-leading 3-year warranty on all our snowboards, covering any manufacturer defects from the original date of purchase.
How long will it take for my order to ship?
Orders typically process within 1-2 business days. Standard shipping via FedEx or UPS generally takes 3-7 business days depending on your location within the United States.
What is your return policy for gear and apparel?
We accept returns on unused, unmounted items in their original packaging within 30 days of purchase. Please note that used snowboards cannot be returned unless there is a valid warranty claim.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International rates and duties are calculated at checkout, though we recommend checking with local authorized dealers first for faster service.
How do I choose the right board size and profile?
Board sizing depends on your weight, boot size, and riding style. We recommend using our online 'Board Finder' tool or contacting our customer service team for a personalized recommendation.